Frequently Asked Questions

Bring all W-2s, 1099s (1099-NEC, 1099-MISC, 1099-INT, 1099-DIV, 1099-B, 1099-R), your prior year tax return, Social Security cards for all filers and dependents, valid photo ID, and bank account/routing numbers for direct deposit. For business returns, also bring profit & loss statements, expense receipts, and mileage logs.

Most individual returns (Form 1040) are completed within 24-48 hours of receiving all documents. Complex business returns (S-Corp, Partnership) typically take 3-5 business days. We offer same-day e-filing for simple returns when you provide all documents at your appointment.

Our IRS e-file acceptance rate is 99.8% — significantly above the industry average. This means your return is prepared correctly the first time, reducing the chance of IRS delays, rejections, or audits.

Yes. We offer Refund Anticipation Checks (RAC) which allow you to pay for tax preparation fees from your refund. Bank product fees ($45) are separate from our preparation fees. All bank products are subject to third-party financial institution approval.

Absolutely. Every preparer at Eugene Solutions LLC holds a current IRS Preparer Tax Identification Number (PTIN), renewed annually. We are an IRS-authorized e-file provider (EFIN verified) and subject to IRS Circular 230 professional standards.

Yes! Eugene Solutions LLC is certified to cover all 50 states virtually. We also have physical locations in the Southeast region. Whether you need in-person or virtual service, we've got you covered.

The Gramm-Leach-Bliley Act (GLBA) is a federal law that requires financial institutions — including tax preparers — to protect your personal financial information. Eugene Solutions LLC is fully GLBA compliant, maintaining a Written Information Security Plan (WISP), AES-256 encryption, and strict access controls. Your data is safe with us.

Yes. We provide full IRS audit representation. We will prepare all documentation, communicate with the IRS on your behalf using Power of Attorney (Form 2848), and represent you at audit meetings. Our audit defense team has resolved hundreds of cases successfully.

Yes. We specialize in delivering comprehensive government contracting services for businesses seeking to engage with federal, state, or local government entities. Our staff navigates government procurement processes, ensures regulatory compliance, and optimizes your prospects for successful bids.

Yes. We prepare prior year returns going back up to 6 years. Each prior year return is $275. This is important for clients who need to catch up on unfiled returns or amend previous filings.

We specialize in self-employment tax (Schedule C). We'll ensure you claim all legitimate business deductions — home office, mileage, equipment, health insurance, retirement contributions, and more. We also help with quarterly estimated tax payments to avoid underpayment penalties.

Yes! Ask about our referral program today. Refer a friend to Eugene Solutions LLC and earn rewards. Contact us for full details on our referral incentives.

Yes. We offer several payment options: pay at time of service, deduct fees from your refund via RAC ($45 bank product fee), or set up a payment plan for larger business returns. We provide a written fee estimate before we begin any work.

Eugene Solutions LLC maintains a comprehensive Written Information Security Plan (WISP) as required by the FTC Safeguards Rule and IRS Publication 4557. We use AES-256 encryption for stored data, TLS 1.3 for all data in transit, multi-factor authentication for all staff access, and role-based access controls. We conduct annual security risk assessments.

We use transparent, flat-rate pricing based on the complexity of your return. Simple 1040 with W-2 income starts at $175. Business returns start at $450. State returns are $75 each. We always provide a written fee estimate before beginning preparation — no surprises. Visit our Pricing page for the complete fee schedule.